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Entry Level- Customer Service Clerical Representative

Sunair Products Inc.


Fort Worth, TX 76117

About Us:
Sunair Products Inc. is a leader in mobile air conditioning and heavy-duty climate control components, proudly serving the automotive and trucking industries since 1984. We are committed to delivering exceptional quality, product availability, and customer support to our partners across the U.S. and beyond.
Job Summary:
We are currently seeking a detail-oriented and friendly Customer Service Clerical Representative to join our team. This role supports the Customer Service department by handling incoming calls, processing orders, performing data entry, and ensuring a smooth flow of communication between departments and customers.
Responsibilities:
  • Answer incoming customer calls and emails in a professional, courteous manner
  • Enter orders accurately into the system and verify product availability
  • Assist with processing returns, order changes, and shipping information
  • Maintain accurate customer records and documentation
  • Coordinate with warehouse and sales teams to ensure timely fulfillment
  • Provide support to the sales team and other departments as needed
  • Perform general clerical tasks such as filing, scanning, and mail handling
  • Handle customer inquiries and resolve basic issues or escalate when needed